Cancellation & Refund Policy
CANCELLATION & REFUND POLICY
We at M/s VEER TRADERS follow a 7 Day return policy for non-discounted and discounted products shopped from our website – www.urbangadgets.shop
Post purchase If, for whatever reason, you are not satisfied with your purchase, we will accept returns within 7 Day after purchase if the following conditions are met:
- All items should be returned in an unmarked, unused condition with the original packaging and original sales receipt. Please note, if the product is purchased from our Retail Store – they cannot be returned via our online store.
- Any items that have been tampered or repaired by an external repair service will not be accepted for a refund or exchange.
- For seamless returns, kindly ensure the product is packed in the same way it was packed and sent to you.
- After inspection we will confirm whether the Products are in an acceptable condition or not. This confirmation will be sent to you within 7 working days after we receive the shipment. Upon confirmation, as per the Return Policy, we will issue a store credit only for that particular amount (excluding shipping & COD charges if applied).
MODE OF RETURN:
In case of return/exchange customer has to arrange themselves at their own cost to ship the product back to us
CANCELLATIONS
You can cancel your order online within 1 hour and once the cancellation is approved we will refund the amount within 48 hours and the amount will reflect within 5 working days. Your entire order amount will be refunded via the refund method selected by you. Your refund will be processed once we receive the originally ordered item back from the courier.
REFUNDS
Customer can initiate the refund request to us within 7 days, and once the refund is approved we will refund the amount within 48 hours and the amount will reflect within 5 working days. once the returned product is received by VEER TRADERS. Your order amount will be refunded to you by your preferred refund method i.e. refund via the payment method you used .
The Management’s decision with regard to damaged/defective product and/or issuance of credit shall be final and binding. Further, the Management reserves the unilateral right to modify/alter the aforesaid conditions/policy without prior notice and the same shall be final and binding.
To start a return, you can contact us at urbangadgetsgurgaon@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at urbangadgetsgurgaon@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
